top of page


Scroll Down

1.0 Core Principles Regarding Data Protection

The following is the policy from Pneuma Communications Ltd regarding the personal data you may disclose to us when using:

Pneuma Communications takes all of the necessary steps to fulfill our duty of care by respecting your privacy and ensuring your data is secure.

2.0 Relevant Legislation

As well as our business and internal computer systems, this website is also designed to comply fully with the following relevant Data Protection regulations:

·       UK Data Protection Act 1998 (DPA)

·       EU Data Protection Directive 1995 (DPD)

·       EU General Data Protection Regulation 2018 (GDPR)


If you are unsure about whether this site is compliant with the relevant legislation in your country you should contact our data protection officer (details of whom can be found in section 4.0 below) for clarification.


3.0 The Data Controller
Pneuma Communications Ltd is the Data Controller for any personal data you give to us. Our full details are:
Pneuma Communications Ltd
Brookmans Park Teleport

Gt North Road



Telephone: 01707 648070


4.0 Data Protection Officer

Mr Philip Wilson

Managing Director

Brookmans Park Teleport

Brookmans Park, Hatfield,



5.0 What Personal Data Do We Collect And How Is It Used?
If you fill in a form on our website or provide us directly with personal information it is only passed to the relevant internal teams to process your request. The information you may provide to us could include names, addresses, emails, phone numbers, IMEI numbers, job titles, dependent on your request. We do not collect this information unless you directly provide it for a specific purpose and it is only used for the intended purpose. We do not rent, sell or otherwise make public your personal information.

We do use cookies on our website. For more about the information collected by the cookies on our website ( please refer to our cookie policy ( Please note that while our website does use cookies you have the right to opt out of them, view and withdraw consent at any time. The cookies we use on our website do not collect personally identifiable information, any information collected is anonymised to minimise the risk of data being traced to an individual.


6.0 How Long Do We Keep Your Personal Data?
By law, we have to keep basic information that you give us for a minimum of 6 years for tax and compliance purposes.

Information on how long cookie data is stored can be found in our cookie policy.

 7.0 Protecting And Storing Your Personal Data
Pneuma is committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. These include but are not limited to  secure password and biometric authentication where appropriate, mobile device encryption, firewalls and robust network security measures. We utilise the latest technology available to us to  protect the personal information you provide us with.

Additionally all traffic (transferable files) between our website and your browser is encrypted and delivered over HTTPS.


8.0 Server Security

This website is hosted in data centres in the United States and Europe. From time to time, we may transfer hosting from one location to another. Notwithstanding the above, the platform complies with European data security standards and have put measures in place to ensure they fully comply with EU law including the GDPR.

Our website is hosted by and backed up to Bluehost’s cloud server. Bluehost employ the highest security measures to ensure data security. All control panels are password protected and encrypted to ensure data security.  

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

 Our internal data is hosted by Vitanium Systems Limited which is an Information Commissioner’s Office (ICO) registered company. Their ICO registration is ZA202119. All control panels are password protected and accessible over 128bit Secure Socket Layers (SSL) to ensure information is secure and remains confidential.

9.0 Email Transmission And Passwords
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent electronically and the transmission of such data by email is entirely at your own risk.

We send our customers and those who  subscribe to our newsletters regular emails providing updates, products and services we think are relevant to them. To deliver this content and keep you up to date with the latest news we send our emails through our server via a program called Campaign Monitor ( Campaign Monitor comply with EU legislation including the GDPR and their privacy policy can be found here:

All passwords relating to programs that store personal information such as Google Analytics and Campaign Monitor are secure and regularly changed. We also regularly review these security measure to utilise the latest technology available to protect our passwords.


10.0 Data breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it becomes apparent that personal data stored in an identifiable manner has been stolen.

11.0 Third Parties on our website

Pneuma will never sell, assign, disclose or rent your personal data to any other external organisation or individual.

We do allow our carefully monitored Third Party partners to operate cookies on our website in order to provide us with analytics and help us to personalise your user experience with us online.  For example we allow Google Analytics to monitor web traffic so that we can utilise their analysis. However we do not allow Google Analytics to obtain personally identifiable information on individuals,  nor do we sell them any user information for their own use from our website.

12.0 Third Parties partners

We share our customer's information with companies that we partner with only in order for them to perform necessary business functions. We carefully select these partners ensuring their privacy policies align with ours and review our partnerships to ensure your data is safe.  If you take a contract with us we will share your personal information with your selected network and relevant service providers. If you require more information on which partners we have shared your data with and/or would like to view the Privacy Policy of our relevant partners please email us at:

13.0 Links To Other Sites
Our website contains links to other websites. We are not responsible for the privacy practices of such other sites. When you leave our site please be sure to read the privacy statements of each and every website that collects personal data about you. This privacy policy applies solely to information collected by Pneuma Communications Ltd.

14.0 Cookies and opting out
Our website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. We do this to provide you with relevant content and the best possible user experience personalised to your needs. We do not sell, rent or otherwise make public personal information you share with us. We also take measures to protect the information gathered by cookies on our site to protect your privacy.

Pneuma also do not use cookies to obtain personally identifiable information from you. Anywhere this information is obtained, for example in the Google Analytics tracker, we utilise IP anonymisation so that this data cannot be traced back to an individual. IP anonymisation changes digits in an IP address so that the user’s IP address is not stored either on our servers or Google’s.

Consent to our cookie policy is required upon the first visit to our website. We run cookies necessary to the operation of our website, users are immediately notified of this and cannot proceed further onto our website without consent to necessary cookies. If you do not agree to this policy and wish to leave our website we will not track any online activity or apply any cookies to your browser.

Legally we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. For more information on the cookies used on our website and your rights relating to them please read our cookie policy.

You also have the right to withdraw or amend consent to our cookies at any time, you can do so here:  

 15.0 Your Rights
You are in complete control.

Subject to some legal exceptions, you have the right to:

  • request a copy of the personal information Pneuma holds about you;

  • to have any inaccuracies corrected;

  • to have your personal data erased;

  • to place a restriction on our processing of your data;

  • to object to processing; and

  • to request your data to be ported (data portability).

 To learn more about these rights please see the ICO website.

You can object or withdraw your consent to the use of your personal data at any time. To view, withdraw or amend your consent to the cookies deployed on our website please visit:


16.0 Access To Information
You have the right to access the information that we hold about you free of charge. Please address any such requests to ‘Pneuma Communications Ltd’ Data Officer`:

Pneuma Communications

C/O Data Officer

Brookmans Park




If you are dissatisfied with our response you can complain to the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
SK9 5A



These measures are regularly monitored and subject to change. 

Last Updated: 21/5/18

bottom of page