A new OFCOM regulation called the Digital Economy Act will take effect on 1st October 2018. This regulation states that mobile service providers are now required to give business customers the option to Opt-in or Opt-Out of setting a spend cap on their Account.
This regulation is intended to aid customers in managing their monthly bills and control what end users can (and cannot!) do. When entering into a contract or renewal with a Mobile Service Provider you now need to Opt-in or Opt out of the new spend cap - if you're connecting after October 1st 2018.
WHAT DOES THIS MEAN FOR EXISTING CUSTOMERS?
From the 1st of October all new and upgrading Small business and Corporate customers will automatically be asked if they want to set data caps before signing a contract.
However if you are an in-life customer, we can still apply the data caps to take effect from the date you request. If you don’t advise us to apply a cap you will be automatically opted-out until we renew you. These caps can subsequently be added, removed or changed throughout the duration of your contract.
The data caps for SME customers range from £5-£200 and can be set for individual users across your account - giving you the flexibility to tailor the cap to your individual user's needs. Please note that on a sharer plan individual user's allowance cannot be capped however a cap can be placed on the overall account.
WHAT IS COVERED?
It's important to note that not everything will be covered by the caps. However some things that are covered include:
UK voice calls, text messages and picture messages
UK data run on rates
Calling abroad from the UK
Roaming voice, text and data
Access charges to premium numbers and numbers beginning with 09, 118, 083, 084, 085, 087, 070
Premium rate texts sent from your mobile
Call divert charges
Calls via text relay
Calls to 123
Calls to bypass services 07744 and 07755
Paging services
Calls to satellite numbers and planes
Each month, on the date your bill cycle refreshes, your spend cap will also refresh. During the month each user will receive an SMS at 80% when they are close to their limit, and 100% once reached. Once a user reaches their limit they can still use their phone but anything that would have been covered as an out of allowance cost they will be unable to perform.
WHAT ISN'T COVERED?
There are still some charges that cannot be capped. These will still appear on your invoice every month:
Monthly plan charges, and other recurring charges
Purchasing one-off data passes
Buying add-ons or extras, like extra minutes, BT Sport, Apple Music, or any purchase made via charge to mobile
Service charges for premium numbers and numbers beginning with 09, 118, 083, 084, 085, 087, 070
Premium rate texts you receive
Insurance
Admin fees
If you're a Pneuma customer contact us today to set the spend caps on your Account: 01707 648 070 or email us.