“Contacting Pneuma is easy and seamless.”
Paul Hill - IT Director
THE CLIENT
Agria is one of the world’s leading animal insurers, and in the UK they insure both cats and dogs.
Founded in Sweden over 120 years ago and already a market-leader in Scandinavia, Agria came to the UK in 2009. Currently, they have over one hundred employees in the UK and have become a prominent feature of the British pet insurance industry.
THE CHALLENGE
For Agria it is essential to keep their employees connected while on the road. Additionally as their fleet grows they constantly need to ensure they have the best handsets, excellent connectivity and the most cost-effective plan.
As their primary concern was swiftly resolving connectivity issues, customer support and dedicated trustworthy Account Management was crucial to the success of Agria's solution.
"Mobiles are critical. Our employees don’t spend their day at a desk...it is absolutely critical that they can stay connected while on the road.”
Paul Hill - IT Director
THE SOLUTION
Having previously worked with Pneuma, when Agria’s IT Manager moved to them from another company he was unhappy with the devices and pricing their provider had offered. As a result of his good experience with us in the past, he instantly recommended Pneuma.
We began by fully auditing Agria's existing solution and requirements. The we tailored a solution that delivered the required devices at a good price point. Then we introduced Agria to their dedicated Account Manager and our customer support team. We now work with Agria on an on-going basis to ensure whatever they need, their solution works for them.
THE RESULTS
TECHNOLOGY
Our first key challenge was to provide the fleet with new iPhones at the launch, which they had been told would be difficult. Since then we have continued to keep them updated with the latest technology and ensure their employees have the best handsets for them at the best price.
SUPPORT
Agria have told us that they find Pneuma reliable and easy to contact. They also told us they would “absolutely recommend Pneuma" and when asked how they would describe our customer they told us it has been, “exceptional”.
We delivered this service by building good working relationships within Agria’s IT department ensuring we know them by name. This has ensured they are confident to contact us with any support need them arises - even outside of office hours.
"Professional. Committed.
Easy to work with."
Paul Hill - IT Director
THE VERDICT
I’ve set them some weird and wonderful requests... and there is never a challenge I’ve set them they haven’t been able to rise to.
